Return & Refund Policy

Once we receive the returned item and verify the issue, we will initiate the refund process. Typically, the return takes 5–7 working days, and the refund is processed within 5–7 working days thereafter.

If you receive a product that meets the listed specifications (design, color, size, finish, etc.) but are not satisfied with it, you may return it. However, in such cases, you will be responsible for the return shipping costs.

Once we receive the product in its original condition, we will issue a refund for the product value, excluding the original shipping cost. We aim to operate as a sustainable business and hope you understand our constraints.

7-Day Return Policy

We offer a 7-day return window from the date of delivery. Please ensure:

• The product is unused.
• All tags, original boxes, and packaging are intact.

If you are not satisfied with your purchase, we'll gladly accept the return and issue a refund to your original payment method once we receive and inspect the item.

Frequently Asked Questions

What should I do if I receive a damaged item, wrong product, or missing components?

Please contact us within 2 days of delivery at schaff.eng@gmail.com or call us at +91 8618875271. Kindly include photos of the outer packaging and the item received. Based on your preference and product availability, we will either issue a refund or a replacement.

What qualifies as a damaged product?

• Item received is visibly broken, chipped, or dented.

When are returns not accepted?

• More than 2 days have passed since delivery.
• The product has been used or tampered with.
• The product was damaged due to incorrect usage or installation.
• Serial/UPC labels are missing or tampered.
• The item is part of a combo/set and you want to return individual items.
• The return lacks original packaging and accessories.
• There are minor cosmetic differences (color/finish/surface marks) that do not affect functionality.

How do I arrange a return?

Contact us at schaff.eng@gmail.com or +91 8618875271 to initiate the return. We'll walk you through the process.

If we cannot arrange a pick-up due to logistics limitations, you can ship it back via SpeedPost or any reliable trackable courier and share the tracking details. If the return is approved due to a product defect or wrong delivery, we will reimburse the shipping charge (up to the SpeedPost rate for your PIN code). Any excess shipping charges must be borne by you.

How will I receive the refund?

Refunds are issued to the original payment method after the returned product reaches our facility and passes inspection.

Can I return only one item from a multi-item order?

Yes, you can return individual items unless they are part of a combo deal.

When are refunds issued?

Refunds are issued when:

• The replacement is not possible.
• Your claim is verified and approved.
• The returned item passes inspection.

I've requested a replacement. When will it arrive?

If we can arrange for a replacement, we'll notify you with details. In most cases, the replacement is dispatched after we receive the original product.

My refund hasn't reached my bank account yet. Why?

If you've received a confirmation email regarding your refund, rest assured it is being processed. Financial institutions may take additional time depending on their policies. If it exceeds the expected timeframe, contact us and we will follow up with our partners.

I've changed my mind and want to keep the product. What now?

Please call us to cancel your return request. If the product has already been dispatched back to us, you will be required to cover the shipping cost to get it returned to you.

What if a replacement isn't available?

If a replacement is unavailable, a full refund will be processed upon successful return and inspection of the item.

Legal Disclaimer

• Product Variation: Due to photographic lighting and device settings, actual product colors and finishes may slightly vary from those shown on our website. These minor variations will not be considered defects or cause for return.
• Limitation of Liability: Schaff's liability is limited to the purchase price of the product in question. Under no circumstances shall Schaff be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use any of our products.
• Force Majeure: Schaff shall not be held responsible for delays or failure in performance caused by events beyond our control, including natural disasters, transport disruptions, strikes, or government restrictions.
• Right to Refuse: We reserve the right to deny returns or refunds if the return does not meet our policy criteria, or if fraudulent activity is suspected.
• Policy Changes: Schaff reserves the right to amend this policy at any time without prior notice. Customers are encouraged to review our policies periodically.