Return & Refund Policy – Stainless Steel Chopping Boards

We will facilitate a return or refund based on the issue. Returns usually take 5–7 working days to process after receipt and inspection, and refunds are processed within a similar timeframe.

If you receive the chopping board as described but simply change your mind, you may return it, but return shipping costs will be your responsibility.

Once we receive the returned chopping board in its original condition, we will issue a refund for the product price excluding the original shipping charges. We appreciate your understanding as we strive to maintain sustainable business practices.

7-Day Return Window

Returns must be initiated within 7 days of delivery. Please ensure:

• The chopping board is unused and free from scratches or stains.
• All original packaging, tags, and accessories are intact.

If these conditions are met, we will gladly accept your return and refund the product price after inspection.

Frequently Asked Questions

What if my chopping board arrives damaged or incorrect?

Contact us within 2 days of delivery at schaff.eng@gmail.com or call +91 8618875271. Please provide photos of the packaging and product. We will arrange a replacement or refund depending on availability.

What counts as damage for returns?

• Visible dents, cracks, or significant scratches incurred before or during delivery.
• Incorrect product or missing components from your order.

When are returns not accepted?

• Return requests beyond 7 days after delivery.
• Product shows signs of use such as knife cuts, stains, or altered surfaces.
• Missing original packaging or tags.
• Products damaged due to misuse or improper cleaning.
• Minor aesthetic variations (like color tone or finish differences) that do not affect usability.

How do I return my chopping board?

Reach out to us at schaff.eng@gmail.com or call +91 8618875271. We will guide you through the return steps.

If a courier pick-up is unavailable, you may ship the product back via a reliable and trackable service such as SpeedPost. If the return is due to a defect or our error, we will reimburse postage charges up to the SpeedPost rate for your area.

How will I get my refund?

Refunds are credited to the original payment method after we receive and inspect the returned chopping board.

Can I return only one chopping board from a multi-item order?

Yes, individual items may be returned unless they were purchased as part of a combo set.

What if I requested a replacement?

Replacements are generally dispatched after we receive the returned item. We will notify you with tracking details when your replacement ships.

My refund is delayed. What should I do?

If you received confirmation but haven't seen the refund, please allow a few business days for banks to process it. Contact us if the delay exceeds expectations.

Can I cancel my return?

Contact us immediately to cancel a return request. If the product has already been shipped back, you will need to cover shipping charges to have it returned to you.

What if a replacement chopping board isn't available?

We will issue a full refund once the return is approved and the item passes inspection.

Legal Disclaimer

• Product Variation: Due to photographic lighting and device settings, slight variations in finish or color may occur and are not grounds for return.
• Limitation of Liability: Our liability is limited to the product purchase price. We are not responsible for any indirect or consequential damages.
• Force Majeure: We are not liable for delays due to events outside our control, including natural disasters or transport disruptions.
• Right to Refuse: We reserve the right to refuse returns that do not comply with this policy or if fraudulent activity is suspected.
• Policy Updates: We may update this policy at any time without prior notice. Please review periodically.